Table of Contents
Overview: #
In cases where a problem cannot be resolved at the first level of support, it may need to be escalated to higher-tier support teams.
Escalation Steps: #
- Document the Issue: Collect as much information about the issue, including error messages, logs, and system configurations.
- Communicate with Higher-Level Support: Pass the issue to the appropriate team (e.g., network administrators, developers).
- Follow-Up: Ensure the escalation
