Frequently Asked Questions

Hosting

  • Do You Offer Support If I Need Help?

    Yes! We offer 24/7 expert support via:
    Live Chat
    Email
    Phone
    Support Tickets 

  • How Do I Cancel or Upgrade My Hosting Plan?

    ✔ To upgrade: Go to your hosting dashboard and select a higher plan.
    ✔ To cancel: Contact our billing department before your renewal date. 

  • What Is Cloud Hosting?

    loud hosting distributes your website across multiple servers, providing better uptime, faster performance, and scalability. Yes, we offer Cloud Hosting solutions

  • How Do I Point My Domain to Hosting?

    Change your domain’s nameservers (NS records) to:
    ns1.yourhosting.com
    ns2.yourhosting.com 

  • Can I Create Business Emails with My Hosting Plan?

    Yes, all hosting plans include free business email accounts (e.g., yourname@yourcompany.com). You can access them via cPanel or Webmail

  • What Happens If My Website Goes Down?

    ✔ Check your hosting account for downtime alerts.
    ✔ Contact our support team for assistance.
    ✔ Use a monitoring tool like UptimeRobot to track uptime. 

  • How Can I Secure My WordPress Website

    ✔ Use Wordfence or Sucuri for security monitoring
    ✔ Enable automatic WordPress updates
    ✔ Install an SSL certificate
    ✔ Use strong passwords & enable 2FA 

  • What Happens If My Website Exceeds Its Hosting Limits?

    If your site outgrows its hosting limits, you may experience:
    ✔ Slower loading speeds
    ✔ Temporary downtime
    ✔ Resource usage warnings

    📌 Solution: Upgrade to a higher hosting plan for better performance. 

  • How Do I Access My Hosting Control Panel?

    Log in to your hosting dashboard, then navigate to cPanel or Plesk (depending on your plan). From here, you can manage your website, databases, emails, and files. 

  • What Security Measures Are in Place for Hosting?

    DDoS Protection to prevent attacks
    Firewalls & Malware Scanning with Imunify360
    Daily Backups for data recovery
    Two-Factor Authentication (2FA) for account security 

  • How Can I Improve My Website’s Speed?

    ✔ Use a Content Delivery Network (CDN) (Cloudflare, BunnyCDN)
    ✔ Optimize images with ShortPixel or TinyPNG
    ✔ Enable caching using WP Rocket or LiteSpeed Cache
    ✔ Upgrade to a faster hosting plan 

  • What is the Difference Between Shared and VPS Hosting?

    Shared Hosting – Multiple websites share one server, making it cheaper but with limited resources.
    VPS Hosting – You get a dedicated portion of a server with more control, faster speeds, and better security. 

  • How Do I Transfer My Website to Your Hosting?

    You can migrate your website in 3 ways:
    1️⃣ Manual Migration – Backup your site and upload it to our servers.
    2️⃣ Plugin-Based Migration – Use tools like All-in-One WP Migration for WordPress.
    3️⃣ Free Migration Service – Contact our support team for assistance. 

  • Which Hosting Plan is Best for My Business?

    The right hosting plan depends on your website’s size and traffic:

    • Small websites/blogs → Shared Hosting
    • Growing businesses → VPS Hosting
    • E-commerce stores → Managed WordPress or Cloud Hosting
    • High-traffic sites → Dedicated Hosting 
  • What is Web Hosting?

    Web hosting is a service that allows you to store your website’s files and make them accessible online. It provides the necessary infrastructure for your website to function, including server space, bandwidth, and security features

Domains

  • How do I secure my domain from hackers or unauthorized transfers?

    ✔ Enable Domain Locking (prevents unauthorized transfers).
    ✔ Use Two-Factor Authentication (2FA) on your registrar account.
    ✔ Set up domain privacy protection.
    ✔ Regularly check for DNS changes or unauthorized modifications. 

  • How do I redirect a domain to another website?

    You can set up domain forwarding in your domain registrar settings:
    1️⃣ Go to the Domain Forwarding section.
    2️⃣ Enter the destination URL.
    3️⃣ Choose 301 Permanent Redirect.

    This ensures all traffic from one domain goes to another. 

  • Can I use a domain with multiple cannabis-related websites?

    Yes! You can:
    ✔ Use subdomains for different services.
    ✔ Use subdirectories (e.g., yourbusiness.com/store, yourbusiness.com/blog).
    ✔ Use domain forwarding to send traffic to different sites. 

  • What are subdomains, and when should I use them?

    A subdomain is an extension of your main domain.

    📌 Examples:
    shop.yourbusiness.com (For an online store)
    blog.yourbusiness.com (For cannabis-related content)
    support.yourbusiness.com (For a help desk) 

  • How long does it take for a new domain to become active?

    ✔ Most domains become active within minutes after purchase.
    ✔ DNS settings may take 24-48 hours to fully propagate worldwide. 

  • Can I use a free domain for my cannabis business?

    Yes, but free domains (e.g., .tk, .ml) are not recommended because:
    ❌ They look unprofessional.
    ❌ They are often used for spam/scams.
    ❌ They offer no control or ownership.

    A paid domain (.com, .shop) is always better for your cannabis business. 

  • What is the difference between a domain and hosting?

    Domain: Your website’s address (yourbusiness.com).
    Hosting: The server that stores your website’s files.

    You need both to launch a website. 

  • Can I buy an expired cannabis-related domain?

    Yes! Expired domains can be purchased through:
    GoDaddy Auctions
    Namecheap Marketplace
    Flippa

    Check the domain history before buying to avoid penalties or spam reputation

  • What is domain privacy protection, and do I need it?

    Domain privacy protection hides your personal details (name, email, phone) from the public WHOIS database.

    ✔ Recommended for security & spam protection.
    ✔ Some registrars offer it for free (e.g., Namecheap, Google Domains).
    ✔ Others charge a yearly fee (e.g., GoDaddy). 

  • Can I have multiple domains for one website?

    Yes! You can register multiple domains and redirect them to your main website. This helps with:
    Brand Protection (Avoid competitors buying similar domains).
    SEO (More chances to rank in searches).
    Marketing (Easy-to-remember alternative domains). 

  • What are nameservers, and why do they matter?

    Nameservers link your domain name to your hosting server. If you change your web host, you must update your nameservers in your domain settings.

    📌 Example of nameservers:
    ns1.hostingprovider.com
    ns2.hostingprovider.com 

  • How do I set up my domain with my website?

    You need to update your domain's DNS settings:
    1️⃣ Log into your domain registrar.
    2️⃣ Find the DNS settings.
    3️⃣ Change the Nameservers to your web hosting provider (e.g., Cloudflare, SiteGround, Bluehost). 

  • What happens if my domain expires?

    If your domain expires, you may lose ownership. Most registrars offer a grace period (30-60 days) to renew.

    To avoid expiration:
    ✔ Enable Auto-Renewal in your registrar account.
    ✔ Set reminders to renew manually if needed. 

  • Does my domain come with email hosting?

    No, domain registration does not include email hosting. You can set up professional email addresses using:
    ✔ Google Workspace (yourname@yourbusiness.com)
    ✔ Zoho Mail (Free & paid options)
    ✔ Microsoft 365 (For Outlook-based emails) 

  • Can I transfer my existing domain to another registrar?

    Yes, you can transfer your domain to another provider by:
    1️⃣ Unlocking the domain in your current registrar.
    2️⃣ Requesting an EPP code (transfer authorization code).
    3️⃣ Initiating the transfer with your new registrar.

    Domain transfers usually take 5-7 days to complete. 

  • Where should I register my cannabis business domain?

    Reliable domain registrars include:
    Namecheap (Affordable & privacy protection)
    Google Domains (Easy to manage with Google services)
    GoDaddy (Popular & user-friendly)
    Porkbun (Free WHOIS privacy) 

  • How can I check if a domain is available?

    Use a domain registrar like:
    ✔ Namecheap
    ✔ GoDaddy

    Simply enter your desired domain name and check availability. 

  • How do I choose the best domain name for my cannabis website?

    ✔ Keep it short, simple, and easy to spell.
    ✔ Use keywords related to your cannabis business.
    ✔ Avoid using hyphens and numbers.
    ✔ If your brand name is unavailable, try adding location-based words (e.g., yourbranddispensary.com). 

  • Can I register a .cannabis or .weed domain?

    Currently, there are no officially recognized .cannabis or .weed domains, but you can use alternatives like:
    .com (best for brand recognition)
    .shop (great for dispensaries)
    .store (for e-commerce)
    .co (alternative to .com) 

  • What is a domain name, and why is it important for my cannabis business?

    A domain name is your website’s unique address (e.g., yourbusiness.com). It is important because:
    ✔ It builds brand credibility.
    ✔ It makes your business easier to find online.
    ✔ It improves SEO rankings and trust. 

Email

  • What services does Manimedia provide?

    We specialize in web development for the cannabis industry, including:

    • Custom WordPress & Shopify websites
    • Website maintenance & troubleshooting
    • SEO optimization for cannabis businesses
    • Security & compliance for cannabis e-commerce 
  • What are your support hours?

    Our email support is available Monday to Friday, 9 AM – 6 PM (PST). We respond to inquiries within 24 hours on business days. 

  • How do I contact Manimedia for web development support?

    You can reach us at development@manimedia.io for any inquiries related to web development, website maintenance, or troubleshooting.